Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world. 

Lotus Cars Limited is the manufacturing site of Lotus in the UK. Here we produce all sportscars types such as the Emira and the Evija. To bring the company to the level we want it to be, we are looking for a Procurement and Dealer Liaison Manager  in the Aftersales Department, to join us at our site in Costessey, Norfolk.

Summary:

The ASO Procurement and Dealer Liaison Manager will be required to lead both our supplier and customer facing functions. 

This role will provide an oversight to the Material Planning and Purchasing teams, to ensure goods and services are planned and purchased, to support our global network of dealers, whilst leading the Dealer Liaison team. 

The ideal candidate will act as the communication bridge between LCL and the dealer networks, facilitating smooth operations by relaying information, resolving issues, and ensuring the highest standards of customer care, whilst also ensuring robust profit controls are in place.
 

What You'll Do:

• Lead the Aftersales Purchasing, Planning and Dealer Liaison teams.
• Ensure forecast accuracy and optimal inventory levels.
• Monitor the current parts inventory usage, status and pricing, to maintain profitability.
• Management of Part supersession and replaced by parts.
• Lead the sourcing and tender evaluation with suppliers.
• Evaluate suppliers with the Supplier Quality team, to ensure the supplier meets our requirements.
• Provide outstanding technical support and build successful long-term relationships with the approved dealers, by troubleshooting and investigating problems, prioritising and escalating issues, managing and optimising issue workflows, and proactively identifying support needs.
• Be the first and last line of defense and protect the business against financial loss and risk, such as reputational risk and profit erosion.
• Analyse the Sales Orders, Returns, and Invoicing data, to identify trends and communicate actionable insights, to internal and external teams.
• Maintain assigned Key Performance Indicators (KPI) and Customer Satisfaction.
• Improve internal efficiencies by proactively identifying opportunities to enhance performance and customer service.
• Review and improve processes and procedures.
• Develop, lead and manage KPIs, to measure performance.
• Ensure compliance to internal and external audit requirements.
• Foster and lead a culture of continuous improvement.

What You'll Bring:

 Essential:

• Bachelor’s degree.
• MCIPS, working towards or willing to work towards this qualification. 
• Experienced in automotive manufacturing operations.
• Highly experienced in SAP S4 Hana and WMS applications.
• Excellent problem-solving and data analysis skills.
• Strong commercial awareness and acumen.
• Ability to multi-task and manage deadlines.
• Strong people/performance management skills.
• Ability to negotiate and influence at all levels.
• Able to make systematic and logical judgements.
• Strong self-management skills, including organisation, planning, and self-motivation.
• Excellent interpersonal skills, to maintain strong relationships with dealers and teammates.
• Highly proficient in Microsoft Office applications (Outlook, Word, PowerPoint and Excel).
• Ability to travel, occasionally overnight and internationally.
• Highly experienced in automotive part procurement.
• Highly communicative, with the ability to form and maintain effective business relationships.

Desirable:

• MBA / Masters / Post Graduate Qualification.

What We Offer:

• We provide access to a Company Car scheme (ECOS) to make your commutes smoother! 
• 25 Vacation Days + Bank Holidays: Recharge, explore, or binge-watch your favorite series with plenty of time to relax and enjoy life outside of work.
• Performance Bonus: Get rewarded for your hard work with an exciting, non-contractual bonus scheme—because great effort deserves great perks.
• Future-Proof Pension: Plan for your tomorrow while thriving today with a solid pension scheme to keep your future bright.
• Private Healthcare: Stay healthy and stress-free with premium healthcare coverage tailored to keep you at your best.
• We work hybrid, meaning you will be in the office when necessary and you can work from home when you're needed there.

Additional Information:

This role will involve the following work pattern:

Week 1: Monday - Thursday: 08:15am - 5.15pm
Friday - 08:15am - 12:15pm

Week 2: Monday - Thursday: 09:00am - 5.15pm
Friday - 09:00am - 4:30pm

The grade is an EN6

If you require support with your application, please access our CV writing pack using the following link: https://lotus.mygo1.com/play/37713659?referral=36375573

Employees are required to work at the ASO site for a minimum of 3 days per week

This advert will be open to applications for 2 weeks, the closing date is 22nd May 2025

Our Company:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 our fully-electric Hyper-GT, Emeya.  

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. 

Hethel, Norfolk, England has been the home of Lotus for over 60 years, ever since Colin Chapman, our founder, started making championship-winning racing cars. In conjunction with production facilities in Norwich, and research facilities near Warwick, our UK sites offer a wide breadth of roles for all disciplines.

We're not just a car company; we're a diverse mix of talent from all walks of life. At Group Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organisation. Read more here: Equity, Diversity & Inclusion in Lotus Cars.

Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus Cars Limited? Come and take a look at our career site and join the incredible adventure: https://lotusukmanufacturing.teamtailor.com/