Senior Quality Engineer - Warranty Auditing
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.
Lotus Cars Limited is the manufacturing site of Lotus in the UK. Here we produce all sportscars types such as the Emira and the Evija. To bring the company to the level we want it to be, we are looking for a Senior Quality Engineer - Warranty Auditing in the Quality Department to join us in our manufacturing plant based in Hethel.
Summary:
This role is crucial to deliver class leading process control to the Lotus business. You will play a pivotal role to ensure that our Warranty policy is seamless applied to all global claims for sports car product. Your primary responsibility will be to audit all global warranty claims and co-ordinate with international functions to resolve any potential non-conformances. This is all with the aim to ensure specifications are met with Quality being an essential part if the business’ landscape and the customer being at the core of everything we do.
What you'll do:
- Assess, authorise, and process warranty claims in line with the product specification and the warranty policy
- Provide clear and concise data to internal stakeholders
- Proactively challenge warranty claims not adhering to the warranty policy
- Follow up on rejected or adjusted claims
- Communicating effectively to internal stakeholders and external business partners, Lotus regions and dealerships
- Handle technical enquiries and collaborate with Technical Support teams within a suitable time period
- Support general product and claim queries
- Continuous claims monitoring and reporting to internal stakeholders
- Be able to resolve issues and diffuse difficult situations
- Be customer focused and display an empathetic and helpful attitude
- Be business minded to ensure financial targets are achieved leveraging AI techniques to streamline current processes
What you'll bring:
- Previous experience in a warranty claim environment
- Good understanding of customer service and warranty procedures
- Data focused with a good attention to detail
- Proficient in Microsoft suite (Excel, Outlook, Powerpoint, PowerBI)
- Excellent technical knowledge of modern vehicles
- Customer focused
- Ability to prioritise urgent issues and work under pressure
- Ability to work independently and as part of a team
- Open to new challenges and able to adapt to fast-paced changes.
- Analytical, structured, confident, with excellent communication and negotiation skills (verbal and written).
- Excellent interpersonal skills.
What we offer:
In addition to a competitive salary, you will have access to the following benefits:
- 25 days’ holiday plus bank holidays
- Hybrid working
- Half day finish on a Friday
- 6% pension contribution
- Discretionary annual bonus scheme, based on your contribution and the performance of the company
- Private Healthcare
- Group income protection based on length of service
- Paid time off for medical appointments
- Employee Car Ownership Scheme
- Family Friendly policies
- Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT
Additional Information:
- This role will be working from our Hethel plant within our flexible working policy
- This role is Permanent / Hybrid
Our Company:
Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 our fully-electric Hyper-GT, Emeya. By 2026 Lotus will produce three more all-electric lifestyle models that change the game.
As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.
Hethel, Norfolk, England has been the home of Lotus for over 60 years, ever since Colin Chapman, our founder, started making championship-winning racing cars. In conjunction with production facilities in Norwich, and research facilities near Warwick, our UK sites offer a wide breadth of roles for all disciplines.
We're not just a car company; we're a diverse mix of talent from all walks of life. At Group Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organisation. Read more here: Equity, Diversity & Inclusion in Lotus Cars.
Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus Cars Limited? Come and take a look at our career site and join the incredible adventure: https://lotusukmanufacturing.teamtailor.com/
- Department
- Quality
- Locations
- Hethel
- Remote status
- Hybrid Remote
About Lotus UK Manufacturing
For more than six decades, Hethel, Norfolk, has stood as the headquarters of Lotus, tracing back to the visionary inception of our founder, Colin Chapman, crafting championship-winning racing cars.
Complementing our legacy, production facilities in Norwich and Warwick collectively form an integral part of our UK footprint, providing a diverse array of opportunities
Hethel hosts our race track, engineering functions, and the newly established Chapman Production Centre. This centre of excellence is renowned for its world-class standards and is presently engaged in crafting the Emira, Lotus's ultimate petrol-powered masterpiece.
The Chapman Production Centre stands as one of the world's most advanced low-volume automotive manufacturing facilities, with a capacity to produce approximately 5,000 cars annually.
Featuring a cutting-edge paint shop equipped with automated processes, and robots - including primer, colour, and clear coat application, it ensures an unparalleled finish, efficient throughput, and flawless consistency for our vehicles.
As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.
Senior Quality Engineer - Warranty Auditing
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